Refund Policy

1Introduction

NextyHost ("we", "us", "our") wants every customer to be happy with our services. If something genuinely goes wrong with the service you purchased, we offer refunds under the terms described in this Refund Policy.

This policy applies to all purchases made on NextyHost, including game servers, VPS hosting, web hosting, bot hosting and related services, unless stated otherwise on the product page or order form.

By purchasing a service from NextyHost, you agree to the terms of this Refund Policy. We may update this policy from time to time, and the version in effect at the time of your purchase will apply.

A quick summary: Request within 7 days, only for genuine server issues, refunded as wallet credit with no deductions, processed instantly up to 24 hours.

2The 7-Day Refund Window

You may request a refund for a service within 7 days of the original purchase date.

• The 7-day period starts from the date and time your order is successfully paid for and activated.
• Any refund request received after the 7-day window will not be eligible for a refund.
• Refund eligibility also depends on the reasons described in Section 3 below.

Please check your order date before requesting a refund. We cannot process refunds for requests made outside the 7-day window.

3When You Can Get a Refund

Refunds are provided only on genuine server issues. A refund may be approved when there is a real technical problem with the service that we are unable to resolve, such as:

• Persistent hardware or network failure on the server that we cannot fix within a reasonable time.
• Service remaining inaccessible or severely degraded for a prolonged period due to an issue on our side.
• Features that were promised on the plan but are not delivered or do not work.

If your server has a genuine issue and our support team cannot resolve it, you can request a refund within 7 days.

Before a refund is approved, our support team may investigate the issue to confirm it is on our side. Refunds are not provided for problems caused by the customer, such as configuration mistakes, unauthorised modifications, or misuse of the service.

4When Refunds Are Not Available

We do not offer refunds in the following situations:

• Requests made after 7 days from the purchase date.
• The service is working correctly and the reason for the request is not a genuine server issue (for example, "change of mind", "found a cheaper provider", or "did not use the server").
• Problems caused by the customer, such as config errors, installing incompatible software, or violating our Terms of Service.
• Abuse, fraud or attempts to misuse the refund policy (for example, repeatedly buying and refunding).

Refunds are not a way to try services for free. Only genuine server issues within 7 days qualify.

5Non-Refundable Items

The following items are not refundable under any circumstances:

If you order a plan with add-ons and the main service qualifies for a refund, the add-on and setup fee portions remain non-refundable.

6How Refunds Are Issued

Approved refunds are issued as wallet / account credit added to your NextyHost account balance.

• The credit can be used towards any future NextyHost purchase, such as new plans, renewals or add-ons.
• Refunds are issued as the full amount paid for the eligible service — no deductions for payment gateway charges (Razorpay / CashFree).
• Credit does not expire and stays in your account until you use it.

Since refunds are provided as account credit, you can instantly reuse the amount for another service — even cheaper than the original purchase.

7How to Request a Refund

You can request a refund through any of our support channels:

• Support ticket — open a ticket from your account page (fastest).
• Email — write to [email protected].
• WhatsApp — message us at +91 6398923284.
• Discord — contact us through our official Discord server.

To speed up your request, please include:

• Your account email or username.
• The service / order ID you want refunded.
• A short description of the server issue you experienced.

We may ask for additional details or investigate the issue before approving a refund.

8Refund Processing Time

Once a refund is approved, the wallet credit is added to your account instantly — within 24 hours.

• Approved refunds are usually credited immediately.
• In all cases, credit is added within 24 hours of approval.
• No amount is deducted from the paid total — you receive the full eligible amount as credit.

If your credit has not appeared within 24 hours of approval, please contact our support team and we will check it right away.

9Cancellations & Renewals

Renewals are automatic unless you cancel them, so please keep the following in mind:

• You can cancel automatic renewal any time from your account page to avoid being charged again.
• Renewal payments are not refundable — they extend the service for another billing period.
• If you cancel a service, it remains active until the end of the already-paid period.

To prevent unwanted charges, we recommend turning off auto-renewal well before your next billing date if you do not plan to continue.

10Disputes & Assistance

If you believe a refund decision was made in error, or if you have any questions about this policy, please contact our support team and we will review your case fairly.

• Email: [email protected]
• WhatsApp: +91 6398923284
• Discord: via our official Discord server

We aim to resolve all refund-related queries quickly and treat every customer fairly.

11Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date, and where significant, we will notify you through the contact details we hold or by a notice on our website.

The version of this policy in effect at the time of your purchase will govern that purchase, unless we are required to apply a newer version by law.

12Contact Us

If you have any questions about this Refund Policy or need help requesting a refund, contact us through any of our support channels:

📧 Email: [email protected]

📞 / 💬 WhatsApp: +91 6398923284

Support hours: 10:00 AM - 10:00 PM (IST)

🎮 Discord: via our official Discord server

📍 Address: Ho-2, Neelam InfoTech Agra, Patholi, Agra, Uttar Pradesh, India 283105

We're here to help — if your server has a genuine issue within 7 days, we'll sort your refund quickly.