Last updated: August 8, 2026 · Effective: August 8, 2026
This policy explains how NextyHost collects, uses, stores, shares and protects your personal data when you visit our website, create an account, purchase services, or use our hosting products and support.
NextyHost ("we", "us", "our", "NextyHost") is committed to protecting the privacy and security of every person who uses our website, control panel, support systems and hosting services. This Privacy Policy describes, in plain language, the types of personal data we collect, why we collect it, how we use it, how long we keep it, who we share it with, and the choices and rights you have.
This policy applies whenever you interact with us — whether you are just browsing our website, reading our pricing pages, creating an account, buying a game server, VPS, web hosting or bot hosting plan, talking to our support team, or connecting with us on Discord, WhatsApp, email or phone.
By creating an account, purchasing a service, or otherwise providing us with your personal data, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.
A short version: We collect only the details needed to provide, bill and support your hosting services. We never sell your data. We do not send marketing emails. You can delete your data any time from your account page.
To make this policy easy to follow, these terms have the following meanings:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable person, such as a name, email address, phone number, address or IP address. |
| Account | Your registered NextyHost client account at the NextyHost control panel, used to order and manage services. |
| Services | All products offered by NextyHost, including but not limited to game servers, VPS hosting, web hosting, bot hosting, domain services and related add-ons. |
| Control Panel | The client area and server management interface, including our billing panel (npanel) and game server panels. |
| Payment Gateway | A third-party service (currently Razorpay and CashFree) that processes payment transactions on our behalf. |
| Processing | Any operation performed on personal data, such as collection, storage, use, disclosure, deletion or modification. |
| You / Your | The individual using our website or services, whether a visitor, customer or support contact. |
For the purpose of this Privacy Policy, NextyHost is the data controller responsible for your personal data.
Legal entity: Devu SofTec and IT Pvt Ltd
Registered office: Ho-2, Neelam InfoTech Agra, Patholi, Agra, Uttar Pradesh, India 283105
Website: www.nextyhost.com
Support email: [email protected]
WhatsApp / Phone: +91 6398923284
If you have any questions about how your personal data is handled, or wish to exercise any of your rights described in this policy, you can reach us through any of the contact methods above.
This Privacy Policy covers:
This policy does not apply to:
We collect different categories of information depending on how you interact with us. The sections below describe each category in detail.
When you create a NextyHost account, we collect the details required to set up and verify your account:
When you place an order, we collect the billing details needed to issue invoices and GST-compliant bills:
We do not collect or store your full card numbers, CVV, UPI PIN, net banking credentials or bank account passwords. When you pay, you are taken to our payment gateways (Razorpay or CashFree), which collect and process your payment details directly under their own privacy and security policies. We only receive a confirmation that a payment was successful, along with limited identifiers needed to match the payment to your order.
Like most websites and hosting providers, our servers automatically record certain technical information, including:
We use this information to keep the website and network secure, diagnose technical problems, prevent abuse and improve our services. See Section 11 for more detail.
To provide and manage your hosting plans, we may collect data about how your services are used, such as:
When you contact our support team through any channel (tickets, live chat, WhatsApp, phone call, email or Discord), we keep a record of:
Because we offer Discord bot hosting, we may collect limited data needed to deliver that service and provide support, such as your Discord user ID and username. We do not access or read the content of private Discord servers unless you invite our staff to assist with a support issue.
Your hosted content — such as game worlds, configuration files, plugins, websites and bot files — belongs to you and is stored on our servers only to provide the service you ordered. We do not monitor, read or use this content except where necessary to provide support, comply with the law, or investigate a violation of our Terms of Service.
We collect information in two main ways:
You give us information when you:
We automatically collect technical and log data as described in Section 5.4 whenever you access our website, control panel or services. This happens through server logs and, where needed, through strictly necessary session mechanisms described in Section 10.
We use your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with these, unless the law permits or requires it.
We never sell, rent or trade your personal data to third parties for marketing purposes, and we never use your data for targeted advertising.
We process personal data under the following lawful bases, which reflect both Indian law (including the Digital Personal Data Protection Act and the Information Technology Act, 2000 and its Rules) and, where it applies to you, the EU General Data Protection Regulation (GDPR):
| Purpose | Lawful Basis |
|---|---|
| Creating and managing your account and delivering services | Performance of a contract with you |
| Processing payments and generating invoices | Performance of a contract; compliance with legal obligations (tax records) |
| Providing customer support | Performance of a contract; legitimate interests |
| Security, fraud prevention and network protection | Legitimate interests; compliance with legal obligations |
| Sending essential service notifications | Performance of a contract; legitimate interests |
| Maintaining accounting and tax records | Compliance with legal obligations |
| Any processing requiring consent, where we rely on it | Your consent (which you may withdraw at any time) |
Where we rely on legitimate interests, we balance those interests against your rights and freedoms and only process data where our interest is not overridden by your interests or fundamental rights.
Payments on NextyHost are processed by trusted third-party payment gateways:
How payment works in practice:
We do not see, store or have access to your full card number, CVV, UPI PIN or bank credentials at any point. Payment details are handled entirely by the gateway under their own privacy, security and data protection policies. We recommend you review the privacy policies of Razorpay and CashFree for details on how they handle your payment data.
Refunds, when applicable, are issued back through the same gateway and method used for the original payment, in line with our Refund Policy.
We take a privacy-first approach to tracking:
We only use strictly necessary mechanisms required for the website and control panel to function, such as:
These essential mechanisms do not collect personal data for advertising or profiling, and they cannot be used to track you across other websites. Because they are strictly necessary for the operation of our services, they are always active.
Like virtually every web service, our servers record log entries when our website and panels are accessed. Typical log data includes the request time, your IP address, browser type, operating system, the pages accessed, and standard error codes.
We use log data to:
Log data is retained only as long as needed for the purposes above and is deleted periodically. Where an account is under investigation for abuse, relevant logs may be retained until the matter is resolved.
We share personal data only where necessary and only to the minimum extent required. The categories of recipients are:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Razorpay / CashFree | Processing payments and refunds | Order reference, amount, limited identifiers |
| Support & communication platforms (e.g. Discord, WhatsApp, email providers) | Handling your support requests | Your messages, contact details |
| Network / infrastructure providers | Hosting servers, bandwidth, data centers | Technical data, service configuration |
| Professional advisers | Legal, accounting and compliance | Data needed for those services |
| Government / law enforcement authorities | Compliance with lawful requests | Only what is legally required |
We may also disclose personal data:
We do not sell your personal data to any third party.
Our website and communications may contain links to third-party websites or services, such as our payment gateways, social media pages, status page, and external tools. We are not responsible for the privacy practices of these third parties. Once you leave our website or are redirected to a third party, their own privacy policies and terms apply.
We encourage you to review the privacy policy of any website you visit or service you use before providing your personal data.
Our services are based in India and primarily serve customers in India. Some of the service providers we work with (for example, payment gateways, communication platforms and infrastructure providers) may process data in countries other than yours.
Where personal data is transferred across borders, we rely on appropriate safeguards, including:
By using our services, you understand that your data may be processed in India and in other jurisdictions where our service providers operate, subject to the safeguards described above.
We keep personal data only for as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
Because hosting is an ongoing, recurring service, your account and billing data is retained for the lifetime of your account with us. This means your data is kept as long as you are a customer, and is removed once you request deletion (see Section 16).
| Data Category | Retention Period |
|---|---|
| Account and profile data | While your account is active; deleted on request |
| Billing and invoice data | While your account is active; tax records kept as required by law |
| Support conversations | While your account is active; deleted on request |
| Technical / server logs | Only as long as needed for security and troubleshooting |
| Payment transaction confirmations | As required by financial and tax law |
Data that must be kept for legal, tax or accounting reasons will be retained for the period required by applicable law even after your account closes.
You have full control over your personal data:
When you request deletion, we will remove or anonymise your personal data within a reasonable time, unless we are required by law to retain certain records (for example, tax records). Please note that deleting your account will make your hosting services and access unavailable.
We may need to verify your identity before processing a deletion request to protect your data from unauthorised access.
Depending on where you live, you may have some or all of the following rights regarding your personal data:
| Right | What It Means |
|---|---|
| Access | Request a copy of the personal data we hold about you. |
| Correction | Ask us to fix inaccurate or incomplete information. |
| Deletion | Ask us to erase your personal data where there is no legal reason to keep it. |
| Restriction | Ask us to limit how we process your data in certain situations. |
| Portability | Receive your data in a structured, machine-readable format, where applicable. |
| Objection | Object to processing based on legitimate interests, where applicable. |
| Withdraw consent | Withdraw any consent you have given, at any time, without affecting the lawfulness of prior processing. |
| Complain | Lodge a complaint with the appropriate data protection authority. |
To exercise any of these rights, contact us via your account page, email or WhatsApp (Section 26). We will respond to verified requests within the time period required by applicable law.
Our Services are available to users aged 6 years and above. We do not knowingly collect personal data from anyone below this age.
Because many of our customers are younger users ordering game servers, we encourage parents and guardians to:
If you believe a child below the eligible age has provided us with personal data without parental consent, please contact us immediately and we will delete that information promptly.
We take the security of your data seriously and apply reasonable technical and organisational measures, including:
No method of transmission or storage over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security, and you also play a part — for example, by keeping your password strong and private and never sharing it with others.
In the unlikely event of a data breach affecting your personal data, we will:
We send only essential service communications, such as:
We do not send promotional or marketing emails, and we do not use your contact details for unsolicited advertising. If you receive an email claiming to be from NextyHost that appears promotional or suspicious, please report it to us immediately.
We do not use your personal data for automated decision-making, including profiling, that produces legal or similarly significant effects on you. Automated fraud checks performed by our payment gateways are governed by the gateways' own policies.
Some browsers send "Do Not Track" (DNT) signals. Because we do not engage in cross-site tracking or advertising, we do not have separate behaviour to change when a DNT signal is received — your data is handled the same privacy-first way regardless of such signals.
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the rules framed thereunder, and the Digital Personal Data Protection Act, as applicable. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts at Agra, Uttar Pradesh, India.
If you are located outside India, this policy does not limit any mandatory rights you have under the data protection laws of your own country.
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. When we do, we will:
Your continued use of our services after changes take effect means you accept the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns or complaints about this Privacy Policy or how your personal data is handled, please contact us:
📧 Email: [email protected]
📞 / 💬 WhatsApp: +91 6398923284
Support hours: 10:00 AM - 10:00 PM (IST)
📍 Address: Ho-2, Neelam InfoTech Agra, Patholi, Agra, Uttar Pradesh, India 283105
We aim to respond to all privacy enquiries within 7 business days. If you are not satisfied with our response, you may escalate your concern to the appropriate data protection authority in your jurisdiction.
For data deletion or access requests, the fastest way is your account page. For anything else, email or WhatsApp works best.
By creating an account, purchasing a service or providing personal data to NextyHost, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and storage of your data as described here.
Thank you for trusting NextyHost with your data. We are committed to keeping it safe, private and under your control.
NextyHost — A Product of Devu SofTec and IT Pvt Ltd